When it comes to saving money for the trip – if the value of using a travel agent is worth paying a little more than the price you will find on the Internet
In contrast, online booking, if you book with a travel agent, you are? receive far more services than you will with online agency. Our work does not end when we deliver the tickets to you – he is still with our help while you travel, and when you get home. How you may ask?
Here are some examples of actual travel problems of the client, that the cost of using a travel agent to book outweighs own.
We ordered something & # 39; u on vacation package Cape. They were connecting flights and called us, because their first flight leaving was delayed for several hours, causing them to miss their connection flight.They call us from the airport, because they were concerned that the company that their translations have been through will not at the airport to pick them up. We got in touch with a supplier who has changed the flight time and made sure that the transfer of the company had new information.
from Georgia Customers were supposed to fly February 13, 2010 in San Juan on a cruise leaving at 10 pm on 14 February. at 8:00 am on February 13, they called us in a panic. It was snowing, their flights have been canceled and the airline told customers they will not be able to do not buy them until Monday.
Fortunately, they were able to get to Florida, and we found a flight on another airline February 14 that would get them a cruise ship with plenty of time to spare. We canceled the San Juan hotel, found the hotel in Orlando for her that would allow them to park your car for free on the cruise and shuttle it back and forth to the airport. Our client said that if she booked it myself, she would not know what to do, and would be heartbroken that are not able to travel. As it also acquired travel insurance, we began to demand a delay in the way for its compensation difference in the price of flights, as well as its cost of gas, tolls and meals to get back and forth to Orlando airport. Forms were waiting for her when she came back from her cruise.
A few years ago we had customers who have booked their trip and has canceled a trip a month before the date on which they were to leave for a reason that was not covered by travel insurance. Supplier was adamant that the cancellation was not returned. We petitioned for and were able to get partial credit book another trip for one year, so that the client does not lose all your money.
Today, the client sent us a price offer for a holiday in Punta Cana asking if we could beat the price. It cost holiday with connecting flights from Philadelphia, and upon her return, she had chosen a flight that left punt Kan at 7 am. We asked her when she realized that to make that return flight home, it would have to be at the airport 4:30 to give her enough time to get through security. She had no idea that it would have to be at the airport that early. Not only do we have & # 39; The amount of the price, we found it in direct flights cheaper than it was quoted by the online agency and its return flight left at 1:05 pm.  What other value we provide if you book with us, you will not get by booking online? We will send you information purposes, to inform you of the documentation you need to travel, to provide information on additional tours, send you useful tips and reminders to the last minute, and we are available 24 hours, if you have problems while you are traveling, on as indicated above. We will contact you when you get back, and if there is a problem to be solved with the supplier, we will admire, to try to find a satisfactory solution.
or & # 39 is such a service worth paying a bit more for?